Returns & Refunds
At Zilla Memory Zone, your satisfaction is our priority. We understand that sometimes a product might not be exactly what you expected — that’s why we offer a 28-Day Money Back Guarantee to give you complete peace of mind when shopping with us.
28-Day Money Back Guarantee
We provide a 28-day return policy that allows you to shop with confidence.
If you’re not fully satisfied with your purchase, you can return your item within 28 days of receipt for a refund or exchange (subject to terms below).
All returned products must be in original condition, unopened, and unused, unless the product is faulty.
Your Rights Under the Consumer Rights Act 2015
Under the Consumer Rights Act 2015, you have the legal right to cancel your order without giving any reason:
-
You can cancel up to 14 full days after the day you receive your goods.
-
You then have another 14 days to return your unopened goods to us for a full refund.
-
This right does not apply to business-to-business (B2B) transactions.
We aim to process all eligible refunds promptly once the returned goods are received and inspected.
How to Return Your Order
To start a return, simply contact our support team — we’ll guide you through the process and ensure a smooth return experience.
Step 1: Contact us via email or our website’s contact form to request a return.
Step 2: We’ll provide you with a returns form and shipping label that includes a product-specific return address.
Step 3: Pack your item securely and send it back using the label provided.
Once we receive your return, we’ll inspect the product and issue your refund or replacement as quickly as possible.
Important Notes
-
All returns must include the original packaging and proof of purchase.
-
Refunds are processed to the original payment method.
-
For faulty or incorrect items, we’ll cover the return shipping costs.